Thank you for shopping with Zutigo.
Returns
Customers may request a return for eligible products within the return period mentioned on the product page, provided the item is unused, undamaged, and in its original packaging with all tags intact.
Non-Returnable Items
The following items are generally not eligible for return unless received damaged or defective:
Personal care products
Innerwear
Perishable items
Customized or personalized products
Products marked as non-returnable
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.
Refunds
Once the returned item is received and inspected, eligible refunds will be processed to the original payment method. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another suitable method.
Refund Processing Time
Approved refunds are usually processed within 5–7 business days after the return is approved.
Order Cancellation
Orders can be cancelled before they are shipped. Once shipped, cancellations may not be possible.
Contact Us
For any questions regarding returns or refunds, please contact us through our Contact Us page or email us at simplyvishwa04@gmail.com